Your information
Privacy (Law 25)
A brief summary of what we do with the information you share with us, in accordance with the Act respecting the protection of personal information in the private sector.
- Your information is used to handle your request.It is accessible to authorized BonPrix Électroménagers staff and processed using the services described below. We do not sell or rent your information.
- No newsletter without your consent.Writing to a store does not sign you up for anything. You will only receive commercial communications if you expressly ask for them.
- Where your request goes.The contact form is sent through our server: the request is emailed to the store you chose and kept in Bon Sommeil’s follow-up tool (Google Cloud servers in Montréal), accessible only to authorized BonPrix Électroménagers staff, for the time needed to handle it. You can ask to see it or have it removed (see below).
- Access, correction or removal: just ask.Email the person in charge of protecting personal information, Mohamed Salem (BonPrix Électroménagers inc.): msalem@bonprixelectromenagers.com. We’ll reply within 30 days, as required by law.
- Chat (Krealo Chat, a Krealo Media service).Your messages, a conversation identifier kept on your device and some visit data (pages viewed, device, approximate city derived from your IP address, which is never stored in full) are used to reply to you, including by the automated assistant Boni, and to pick up the conversation where you left off. After 30 days, email, city and device are anonymized; the text of messages is kept. Please don’t include sensitive information. The data is hosted by Google Cloud, in the United States.
- Cookies: for the site to work and, if you accept them, to measure traffic and how well our ads work. If you arrive from a Google ad, that click’s number is kept on your device for 90 days and attached to the cart when you click “Check out”; if the cart is paid, we tell Google Ads that a sale came from that click (amount and date, no name, email or address). No personalized advertising, no profiling. Declining cookies deletes that number.
Measurement cookies (traffic and ads): declined on this device.
- Warranty card. When an order containing a Bon Sommeil product is paid, we keep the order’s email to send you, once, the link to your Apple Wallet or Google Wallet warranty cards; it is also used to check that it is really you adding them. If you add a card to Apple Wallet, your iPhone may register to receive its updates: we then keep a device identifier provided by Apple, with no name or phone number.
- Cookie-free browsing measurement. Without identifying anyone, the site counts product pages viewed, items added to the cart and checkout visits. When you click “Check out”, a random cart number is attached to the order on the BonPrix store so we know whether a purchase was completed; it is not linked to any name, email or device. To count page views, visitors and visits, the server computes an anonymous code on each page from the IP address and browser type, mixed with a key that changes every day: the IP address is not kept, nothing is stored on your device, and the code cannot recognize anyone from one day to the next.